Remote Hands
On-demand physical datacenter support for hardware tasks, cable management, and emergency power cycles across all Japanese facilities.
Remote hands · Tokyo & Osaka
Remote hands in Japan, in your rack
Local technicians in Tokyo and Osaka data centers. English coordination, 24/7/365 dispatch.
Your hardware is in Tokyo or Osaka. Your engineers are not. Kirinhost provides remote hands in Japan: trained technicians inside Equinix and NTT data centers, available 24/7/365, coordinated in English and reported bilingually.
65 sites
Japan datacenters covered
38 Tokyo
Facilities in Tokyo
14 Osaka
Facilities in Osaka
24/7/365
Dispatch and standby
What remote hands means
Delegate the work inside the facility
Remote hands is a general term for services offered by colocation providers that let customers delegate IT management and maintenance work within the data center facility to technicians employed by the provider.
We currently operate locations in Osaka and Tokyo and provide remote hands work on a case-by-case basis at the following locations.
Vendor-certified technical datacenter support across Osaka and Tokyo Japanese facilities. From network configuration to compliance documentation, delivered by engineers with multi-vendor expertise.
Coverage: Tokyo and Osaka
Kirinhost provides data center on-site support in Japan’s two main colocation markets: Tokyo and Osaka. Our technicians work inside major carrier-neutral facilities, including Equinix and NTT data centers. Our smart hands Tokyo work covers sites such as Equinix TY8 and AT TOKYO CC1; Osaka coverage follows the same model. You open a request, we go on site. No travel, no visa runs, no waiting for your own staff to fly in.
Tip
Add our technicians to your access list before you need them, so an emergency dispatch never waits on paperwork.
Our services in Japan
Six services, one dispatch desk
Vendor-certified engineers inside Tokyo and Osaka facilities — from physical hands to compliance documentation.
Smart Hands
Advanced technical support requiring vendor-certified engineers for network configuration, OS diagnostics, and complex troubleshooting.
Rack and Stack
Professional server installation, structured cabling, and rack deployment services with post-installation verification.
Server Migration
Planned physical relocation of server infrastructure between racks or facilities with minimal downtime and compliance documentation.
Datacenter Migration
Large-scale facility transitions with phased execution, application dependency mapping, and cross-facility coordination.
Datacenter Decommissioning
Compliant end-of-life asset removal with NIST 800-88 data destruction (Clear, Purge, Destroy) and APPI-compliant documentation.
24/7/365 smart hands
What we actually do at the rack
We are on call 24/7/365 for dispatch and standby. The menu covers the physical work your team cannot do from abroad: server and switch installation (rack and stack), copper and fiber cabling with patching and labeling, hardware replacement and parts swaps (disks, PSUs, memory), power cycling and console access via KVM or crash cart, visual inspections and LED status checks with photo reports, inventory and asset tagging, receiving and unpacking shipments, and decommissioning with secure removal.
For complex faults, our technician stands at your rack while your engineer directs the work over video call. If you need server installation in Japan without sending anyone, this is how it gets done.
Response times
How dispatch works
Emergency requests are accepted 24/7/365, including nights, weekends and Japanese public holidays. Planned work is booked into a time window you choose, and we are at the rack on schedule.
How fast a technician reaches your rack in an emergency depends on the facility, its access rules and whether your access authorization is already in place, so we confirm a realistic arrival time for your specific site when you contact us, instead of promising a generic SLA. New requests are quoted within 1 business day.
Built for overseas CDN, cloud and network operators
Our remote hands service is designed for infrastructure teams outside Japan: CDN and edge operators, cloud and hosting providers, carriers, and platforms running a few racks in Tokyo or Osaka.
- New POP or capacity build-outs: receive, unpack, rack, cable and power on
- Hardware refreshes and part replacements
- Patching and cabling changes inside your rack or cage
- Planned migrations between facilities
- Hands-on troubleshooting while your engineer directs over video
FAQ
Frequently asked questions
What smart hands services does Kirinhost provide in Japan?
Kirinhost provides vendor-neutral smart hands across 65 datacenters in Japan covering Tokyo (38 facilities), Osaka (14), Fukuoka (6), and Yokohama (4). Services are delivered under a single master services agreement with bilingual Japanese-English operations.
Which datacenters in Tokyo does Kirinhost cover for smart hands?
Kirinhost covers all 38 major Tokyo datacenters including Equinix TY1 through TY4, NTT Communications PDC1 and PDC2, AT Tokyo (CC1, CC2, CC3), KDDI Telehouse, Colt DCS, MC Digital Realty Inzai, IIJ, and Sakura Internet facilities.
What is the response time SLA for smart hands in Japan?
P1 (production down) SLA includes 5-minute detection, 15-minute notification, and 4-hour on-site resolution. Actual 2025 performance: 3.2-minute detection and 3.4-hour resolution with a 0.8% breach rate.
Is Kirinhost’s smart hands service APPI compliant?
Yes. All smart hands operations include chain-of-proof documentation (before/during/after photography, work logs, compliance certificates) meeting APPI, FISC Security Guidelines, and ISMAP requirements for Japanese regulatory compliance.
Does Kirinhost provide smart hands in Osaka?
Yes. Kirinhost covers 14 Osaka facilities including Equinix OS1, NTT Communications PDC Osaka, KDDI Telehouse Osaka, and AT Osaka. The same SLA and contract terms apply as Tokyo operations.
What makes Kirinhost different from Equinix SmartHands or NTT staff in Japan?
Kirinhost is vendor-neutral, covering all 65 Japan facilities under one SLA. Equinix SmartHands is locked to Equinix sites. NTT staff serves NTT facilities only. For multi-operator environments, Kirinhost eliminates multi-vendor coordination.
Does Kirinhost provide bilingual support in Japan?
Yes. All Japan field engineers are Japanese-English bilingual, enabling seamless coordination with Japanese facility staff and English-speaking client IT teams. Documentation is available in both languages.
How is pricing structured?
Pricing depends on the facility, the scope of work and the timing. Send us the details and you will have a quote within 1 business day. One-off jobs and ongoing support arrangements are both available.
Can you receive our hardware and handle shipping and customs?
Yes. We can coordinate export and import customs clearance, international freight and delivery to the data center, then receive, unpack, inspect and rack the equipment.
Dispatch
Need hands at a rack in Japan?
Send the facility, the rack or cage, and the work you need done. We confirm a realistic arrival time for your specific site and quote new requests within one business day.